Effective from January 1, 2025

 

Operator

 

auringo s.r.o.

ID No.: 10941665, VAT No.: CZ10941665
File No.: C 350620 maintained by the Municipal Court in Prague
Registered Office: Na Strži 2102/61a, 140 00 Prague 4 Krč, Czech Republic

(hereinafter referred to as the “Operator”)

 

Bank Accounts for Payments

 

EUR Account Currency

E-shop:	2801999183 / 2010 IBAN: CZ83 2010 0000 0028 0199 9183 SWIFT: FIOBCZPPXXX
Silver Account:	2901999180 / 2010 IBAN: CZ14 2010 0000 0029 0199 9180 SWIFT: FIOBCZPPXXX
Auringo Savings:	2302498683 / 2010 IBAN: CZ49 2010 0000 0023 0249 8683 SWIFT: FIOBCZPPXXX

 

CZK Account Currency

E-shop:	2001999177 / 2010
Silver Account:	2701999178 / 2010
Auringo Savings:	2202498678 / 2010

 

Ordering

The Operator provides a non-stop option to purchase investment silver and gold directly from home. Orders can be placed simply and conveniently using the shopping cart, by phone, e-mail, or in writing. Orders placed in the e-shop outside business hours or during periods of high volatility may be re-quoted by the Operator.

The Operator issues and keeps tax documents electronically in accordance with Section 26 of the VAT Act (Act No. 235/2004 Coll.). By ordering goods or services, the client agrees to the use of an electronic tax document.

 

Order Confirmation

An order is accepted within 24 business hours, and confirmation of the order will be sent by e-mail. The client will also be informed by e-mail once the ordered goods are dispatched. In some cases (such as a large volume order), the client may be contacted by phone. In such situations, a reservation deposit may be required.

 

Order Cancellation

A still unprocessed order can, in exceptional cases, be canceled by the client within 60 minutes of placing it, either by phone or e-mail. All that is needed is the name, e-mail, and order number. This does not apply to goods that are not normally in stock and have been ordered individually. It is also not possible to request repeated cancellation of orders, for example, due to seeking a better price following spot price movements.

After this period, the order cannot be canceled without a penalty (Civil Code § 1837(b)). If the client insists on cancellation or breaches the electronically concluded purchase contract (for instance, by failing to pay properly), the resulting damage will be claimed. Its amount is derived from losses due to spot price fluctuations and incurred costs (packaging, postage, etc.).

 

Silverum Club

The Operator offers membership in Silverum Club to its regular clients under pre-established conditions. Membership consists of three levels and is associated with various discount rates.

The level of membership primarily depends on the total volume of orders placed by the client. The current parameters of Silverum Club are provided here. There is no legal entitlement to membership, and the Operator reserves the right to change parameters and limit membership.

 

Packaging and Postage

The ordered goods will be sent by mail. The postage cost depends on the weight, insured value, and method of payment. It follows the valid price list of the Czech Post for insured shipments.

Logistics services, including storage, packaging, and distribution, are provided to the Operator by INSURANCE TRADE s.r.o. This company is also listed on the parcels as the sender.

 

Delivery Times

If the goods are in stock, the Operator dispatches them within 3 business days, unless otherwise agreed. If the goods are not in stock, the Operator will contact the client without delay.

 

Returns

Because the goods offered have an investment nature and their value constantly changes based on the global bullion price, it is not possible to automatically apply a returns policy (Civil Code § 1837(b)). However, you can use the buyback offer at any time under market conditions. For more information, please see here.

 

Complaints and Warranty

Any complaints will be handled by the Operator to the client’s satisfaction by mutual agreement with the client and in accordance with applicable laws. The buyer is obliged to inspect the goods upon receipt in order to detect any defects. The buyer must report any defects to the Operator without delay. The Operator is not liable for damage caused by the carrier.

All goods are covered by a statutory warranty period unless stated otherwise.

The warranty does not apply to:

• minting and surface imperfections (see here),
• defects resulting from normal wear and tear,
• improper storage of the product.

Complaint Procedure:

1. The client contacts the Operator by phone, e-mail, or in writing.
2. The goods must be sent as an insured registered parcel (not cash on delivery) to the Operator’s address.
3. The parcel must include the reason for the complaint and the client’s contact details.
4. Proof of purchase of the claimed goods in auringo s.r.o.’s store.

The complaint will be resolved as quickly as possible, but no later than 30 days from the date it is filed.

 

Certification

The Operator is duly registered with the Puncovní úřad (Assay Office). This office carries out inspections and verifies compliance with valid regulations, checks the purity of the offered products, and ensures correct handling of the goods. Valid Czech hallmarking stamps are published on the Operator’s website as a hyperlink from the Assay Office logo.

Furthermore, the Operator is a certified and authorized dealer of the internationally recognized authority NGC. Among other things, NGC provides grading services for coins and medals on a global scale.

 

Distinguishing Coin Years

If a specific year of issue is stated for a particular coin in the offer, the Operator will supply that declared issue to the client. If the year is not explicitly stated in the offer, the client will receive the currently available issue in stock, typically the newest (so-called “front”) year. The current availability of a particular issue can be definitively verified by direct inquiry to the Operator.

 

AML Act

The Operator is obliged to comply with legal regulations aimed at preventing money laundering and terrorist financing.

This primarily concerns Act No. 253/2008 Coll., on certain measures against the legalization of proceeds from criminal activity and terrorist financing, as amended (hereinafter referred to as AML).

AML (Anti-Money Laundering) is a set of rules and procedures intended to prevent and detect certain illegal financial activities. Money laundering is the process of converting proceeds from criminal activity into legal income sources to conceal their illegal origin and avoid prosecution.

In accordance with AML, the Operator, as a precious metals dealer, is obliged to implement the following measures:

• Identification and verification of the client and the client’s beneficial owner – a process known as KYC (Know Your Customer), which verifies the client’s identity and the source of their funds.
• Monitoring and evaluation of transactions – known as CDD (Customer Due Diligence), which monitors whether the client’s transactional activity is consistent with their profile and identifies any suspicious or unusual patterns of behavior.
• Recording and archiving data – retaining relevant information about clients and their transactions for the period specified by law (AML record keeping), thus ensuring an audit trail and transparency.
• Reporting obligation – in the event of suspicious transactions, the Operator must submit a report to the relevant authorities, in particular to the Financial Analytical Office (STR – Suspicious Transaction Report).
• Compliance with sanctions regimes – the duty to respect international and national sanctions, embargoes, or other restrictions applying to persons, countries, organizations, or commodities (AML sanctions compliance).

AML is regulated and supervised by various international and national authorities, which set standards, recommendations, legislation, and rules to combat money laundering.

These authorities include:

• FAÚ (Financial Analytical Office) – an administrative authority in the Czech Republic tasked with collecting, analyzing, and processing information about suspicious transactions and activities, and cooperating with other authorities in combating money laundering and terrorist financing.
• FATF (Financial Action Task Force) – an international organization that issues global recommendations for AML and combating terrorist financing (CFT).
• EU (European Union) – a regional organization that adopts directives and regulations for AML and CFT for its Member States.
• ČBA (Czech Banking Association) – a professional organization that brings together banks and other financial institutions in the Czech Republic and promotes their compliance with AML and CFT.

Therefore, if the client meets the conditions stipulated by law, the procedures required by AML must be carried out. These primarily include identification for cumulative purchases in the total amount of 10,000 EUR or more, or the equivalent in another currency. These procedures are required by law, and any omission or failure to comply could have legal consequences for both the Operator and the client.

Violations of AML are monitored and sanctioned.

Although AML procedures can sometimes result in minor delays, the Operator strongly advises not to avoid this obligation. Purchasing precious metals from entities that do not respect AML regulations poses a significant risk for the client and the entire market.

 

Privacy Policy Statement

Access to the Operator’s website may be conditional upon providing certain personal data in the sense of Act No. 101/2000 Coll., on the protection of personal data and possibly other related legal regulations, as amended. In such a case, the Operator will handle this data in accordance with the applicable laws. The Operator is duly registered with the Office for Personal Data Protection, registration number of the entity: 00052296. By providing their personal data, the client consents to its processing.

In accordance with the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter referred to as the “Regulation”), the Operator informs the client of the following:

• what personal data the Operator collects,
• for what purposes the personal data is used,
• whether and to whom the Operator discloses the personal data,
• what rights the client has in relation to the processing of their personal data,
• how the client can exercise these rights with the Operator.

The Operator acts as the so-called data controller. Therefore, the Operator is obliged to inform the client about a number of matters concerning how the Operator handles the client’s personal data. If the client has any questions or wishes to exercise their rights regarding the processing of personal data, they can use one of the following contacts:

Phone contact:
+420 605 012 333

Electronic contact:
info@silverum.cz

Written contact:
auringo s.r.o., Na Strži 2102/61a, 140 00 Prague 4 Krč

 

If the client has purchased goods from the Operator, the Operator processes the following categories of personal data provided by the client upon concluding the contract or registering in the system:

• identification data (name and surname, or company, ID No., VAT No., ID assigned by the Operator),
• address data (in particular, permanent residence address and delivery addresses, e-mail address, telephone number),
• descriptive data (in particular, an academic title before the name),
• any records in the insolvency register and in the VAT payers’ register,
• data relating to orders made (ordered goods, prices, time frames for processing and delivery).

If the client uses any long-term product of the Operator (Silver Account), the Operator processes the following categories of personal data provided by the client:

• identification data (name and surname, or company, ID No., VAT No., ID assigned by the Operator),
• address data (in particular, permanent residence address and delivery addresses, e-mail address, telephone number),
• descriptive data (in particular, an academic title before the name),
• any records in the insolvency register and in the VAT payers’ register,
• data regarding completed transactions (Silver Account balances and movements, transactional prices, and dates).

If the client has agreed to receive newsletters or other marketing information:

• identification data (name and surname, or company, ID No., VAT No., ID assigned by the Operator),
• e-mail address, telephone number,
• descriptive data (in particular, an academic title before the name).

All personal data is obtained by the Operator directly from the client or from publicly available sources (Commercial Register, VAT payers’ register).

Legal Basis for the Processing of Personal Data, Method and Purpose of Processing

The Operator is entitled to process the client’s personal data even without the client’s consent:

• to the extent necessary to fulfill a contract concluded with the client,
• to the extent necessary to fulfill a legal obligation imposed on the Operator by law,
• to the extent necessary for communication with users,
• to the extent necessary to protect the Operator’s legitimate interests – direct marketing,
• to the extent necessary to protect the Operator’s legitimate interests – verification of the existence and changes of the entity.

Processing to fulfill the contract concluded between the client and the Operator

The Operator also processes personal data for the purpose of concluding and fulfilling the contract that the client has entered into with the Operator.

Processing to fulfill a legal obligation imposed on the Operator by law

The Operator issues accounting and tax documents, which the Operator is obliged to retain and archive for the period set by law, especially by the Accounting Act (Act No. 563/1991 Coll.), the Income Tax Act (Act No. 586/1992 Coll.), and the Value Added Tax Act (Act No. 235/2004 Coll.).

The Operator processes the personal data described above in order to meet the Operator’s statutory obligations, pursuant to Article 6(1)(c) of the Regulation.

The Operator may use the e-mail address the client provided in connection with registration to send commercial communications, but only with offers of related products and services. The client may withdraw such consent at any time. This is considered necessary for the purpose of the Operator’s legitimate interests. The client also has the option to refuse to receive commercial communications at the time of initial registration.

Based on the consent given by the client, the Operator is authorized to process personal data to the extent provided by the client through the form located on the auringo s.r.o. company website.

The purpose of the processing is to inform the client about news and new promotions or services by electronic means or by phone.

 

Rules for Using Cookies

The Silverum website and the associated online services may use so-called cookies for service optimization.

A cookie is a small file, usually consisting of letters and numbers, that the Operator sends from an internet server to the cookie file of a browser on the visitor’s computer hard drive. Based on this, the visitor’s device is recognized upon return visits once a connection is established between the website operator’s internet server and the web browser.

The Operator uses cookies to save the client’s time. A cookie stores the client’s preferences when browsing the site or if the client customizes the website to their individual needs. On subsequent visits, these preferences are recalled, and the environment to which the client was accustomed based on previous visits is offered; previously entered data, such as automatically pre-filled login details, can also be loaded. This greatly simplifies the process of displaying relevant content for the client and makes website navigation easier. If the client deletes all cookies, they must reconfigure their preferences for the site. If the client switches to a different device or browser, preferences must be provided again.

Furthermore, the Operator uses these data for marketing purposes and processing in Google AdWords, Google Analytics, Seznam Sklik, and Facebook services. These cookies collect information about how visitors use the site.

The data is collected anonymously and primarily generates reports containing information such as:

• the date and time the client entered the website,
• how many and which pages the client visited and how much time was spent on them,
• the name of the internet domain and the IP address that enabled the client to access the websites,
• the internet browser the client uses, and the operating system of the client’s computer,
• the website from which the client was referred to the Operator’s site.

The Operator uses two types of cookies on its websites:

• temporary cookies (session cookies), which are stored in the client’s browser cookie file until the client finishes using the browser,
• permanent cookies (tracking cookies), which serve to facilitate easier and more convenient navigation for the client on the website and remain stored in the browser for a much longer period (the duration depends on the internet browser settings). These permanent cookies enable the transfer of information to the internet server during each visit to the site. Regardless of how they are used, the cookies do not collect any personally identifiable information. These data are stored in the cookies on the client’s computer and are anonymized. None of these data can be used to definitively identify the client.

The Operator only uses basic cookies that are necessary for the functioning of the website and are exempt from Directive 2002/58/EC of the European Parliament and of the Council, so they do not need to be disabled. The client may refuse these cookies by adjusting the settings of their web browser to reject cookies. If the client does so, it is likely they will not be able to fully use the interactive features of the Silverum websites.

 

Data Retention Period

The Operator retains the client’s personal data only for as long as necessary and archives it in accordance with the statutory periods set by law.

The Operator processes the client’s personal data for the duration of the contractual relationship or any other legal basis entitling the Operator to process the client’s personal data. Strict internal rules are in place to ensure that the legality of holding personal data is reviewed. Personal data is not retained longer than the Operator is authorized to do so. Once the legal reason ceases to exist, the Operator erases the relevant personal data unless there is another legal reason for further processing or valid consent for such processing.

 

Parties with Whom the Operator Shares the Client’s Personal Data

Unless otherwise stated below, the Operator does not provide or make available the client’s personal data to anyone and does not use external processors for data stored for the necessary period on its own servers.

The personal data entered by the client, in particular through registration forms located on the website, is stored at the hosting center of CoolHosting, with which the Operator has concluded a processing agreement.

The client’s personal data is processed only in EU Member States. The Operator does not transfer personal data to third countries outside the EU, except for the list mentioned in the following paragraph. Only employees and associates of the Operator who are bound by confidentiality and trained in personal data security have access to this personal data.

To carry out certain specific processing operations that the Operator cannot handle with its own resources, the Operator uses services and applications from processors that specialize in such processing and comply with GDPR. These include providers of the following platforms and services:

Altaxo Accounting – accounting
Altaxo accounting s.r.o., Sokolovska 131/86, 186 00, Prague

Facebook – FB pixel
Facebook Ireland Ltd, 4 Grand canal square, Dublin 2, Ireland, VAT IE9692928F

Google – Analytics, Disc
Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Hetzner – server hosting
Hetzner Online GmbH, Industriestr. 25, 91770 Gunzenhausen, Germany

INSURANCE TRADE – logistics
INSURANCE TRADE s.r.o., Vacínova 859/13, Prague 8, ID No.: 06249906

iPodnik – SQL server
iPodnik cloud s.r.o., Jiráskova 306, 252 25 Jinočany, ID No.: 29004349

Stormware – Pohoda accounting system
STORMWARE s.r.o., Za Prachárnou 4962/45, 586 01 Jihlava, ID No.: 25313142

Tawk.to – live chat
tawk.to (SMS SIA), #6 - 8 Tirgoņu iela, Rīga, LV-1050, Latvia, EU

 

These companies may use cookies to perform their services (see information above).

In the future, the Operator may decide to use additional applications or processors to facilitate and enhance the quality of personal data processing. In such a case, the Operator commits to imposing at least the same data security and processing quality requirements on any processors as the Operator imposes on itself.

 

Other Conditions

The client’s personal data is processed by the Operator in a fair and transparent manner, in accordance with applicable law. Below, the Operator sets out the rights granted to the client in relation to the processing of their personal data.

The client has the right to access personal data concerning them. The client also has the right to obtain confirmation from the Operator as to whether or not personal data concerning them is being processed. If it is being processed, the client may request a copy of this personal data.

Any copies of personal data can be provided to the client in electronic form that is commonly used. For the purpose of verifying the identity of the person requesting access, the Operator is obliged to insist on the measures set out in this document.

If the client believes that the personal data processed by the Operator is inaccurate or incomplete, they have the right to request rectification or completion of such data.

The client has the right to erasure (“right to be forgotten”) if any of the following conditions are met:

• the personal data is no longer necessary for the purposes for which it was collected,
• the client has withdrawn the consent on which the processing is based, and there is no other legal ground for processing (e.g., a legal obligation of the Operator),
• the client objects to the processing and it is found that the Operator has no overriding legitimate interests for further processing,
• the personal data has been processed unlawfully,
• the personal data must be erased to comply with a legal obligation applicable to the Operator,
• the personal data was collected in connection with the offer of information society services under Article 8(1) of the Regulation.

The client has the right to restrict processing if:

• they contest the accuracy of the personal data (in which case the Operator recommends rather making use of the right to rectification),
• the processing is unlawful, but the client objects to its erasure,
• the personal data is no longer needed for the purpose for which it was provided, but the client requires it for exercising legal claims (e.g., in court),
• the client has objected to processing and it is not yet clear whether the Operator’s legitimate interest overrides the interests of the client.

The client has the right to object to the processing of personal data if the Operator processes data on the basis of legitimate interests (Article 6(1)(f) of the Regulation), including direct marketing. If the client objects to direct marketing, the Operator will stop sending commercial communications to the client. This can also be achieved simply by unsubscribing via the link in the received commercial communication.

The client has the right to data portability, i.e., to obtain the data in a structured, commonly used, and machine-readable format and transfer it to another controller. If technically feasible, the client may request that the Operator transfer the data directly to another controller.

If the client has given consent to the processing of personal data for specific purposes, they have the right to withdraw this consent at any time.

The client has the right to lodge a complaint with a supervisory authority, especially if they believe that the processing of personal data infringes legal regulations.

The supervisory authority is:
Office for Personal Data Protection (ÚOOÚ)
Pplk. Sochora 27, 170 00 Prague

The client may exercise their rights in writing or electronically. The Operator notes that, in order to verify the client’s identity, only requests that are:

• sent by registered mail, or
• sent from the e-mail address registered with the Operator in the client’s name; in such a case, the Operator may request additional information to verify identity

will be considered. In the event of reasonable doubt about the identity of the requester, the Operator is entitled to request further information to verify identity (Article 12(6) of the Regulation). This is to prevent the unauthorized disclosure of personal data.

If the client submits a request by other means (e.g., to another e-mail address), a timely response cannot be guaranteed. In each submission, the client should specify:

• their identity,
• which right they wish to exercise.

The Operator will respond to requests, objections, or other submissions as soon as possible, but no later than within 1 month of receipt. This period may be extended by up to 2 months if there are numerous requests or the requests are complex. The Operator will inform the client of any extension and the reasons for it within the first month.

If the Operator does not grant the request or objection, the Operator will state the reason. If the client is not satisfied with the resolution, they may file a complaint with the supervisory authority.

The Operator is obliged to provide information about how personal data is processed free of charge. The Operator addresses all requests, submissions, and objections free of charge.

However, pursuant to Article 12(5) of the Regulation, the Operator is entitled to impose a reasonable fee corresponding to administrative costs in cases of manifestly unfounded or excessive requests, particularly if repeated. In such cases, the Operator is entitled to refuse to comply with the request.